Introduction
Welcome to LufthansaCompensation.com. This privacy policy outlines how we handle and protect the personal information of our users and visitors. Protecting your privacy and ensuring the confidentiality of your personal data is central to the way we conduct our business.
Who We Are
Our website, located at https://lufthansacompensation.com, is dedicated to assisting air passengers by identifying the best partners to handle their rights claims based on the specifics of each individual case. Our platform provides detailed information and facilitates the submission of claims for air passenger rights.
Collection and Use of Personal Data
- Comments: When visitors leave comments on our site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to aid in spam detection. An anonymized string created from your email address may also be sent to the Gravatar service to check if you are using it, thereby allowing your profile picture to be publicly displayed alongside your comment.
- Media: If you upload images to our website, you should avoid uploading images with embedded location data (EXIF GPS) included. Other visitors can download and extract any location data from images on the website, which could compromise your privacy.
- Cookies: We use cookies to enhance user experience. If you leave a comment on our site, you can opt-in to saving your name, email address, and website in cookies, which are for your convenience so you do not have to fill in your details again when you leave another comment. Additionally, cookies are used to maintain your login information and screen preferences. Our site also utilizes Google Analytics to gather anonymous statistical data about user interactions, which helps us improve our services and user experience.
Embedded Content from Other Websites
Articles and content on this site may include embedded content such as videos, images, articles, etc., from other websites. Such content behaves in the same way as if the visitor has visited the other website directly. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content, including tracking your interaction if you have an account and are logged in to those websites.
Data Sharing and Disclosure
We may share your data with our partner companies when you decide to file a compensation claim through our website. These partners are carefully selected and bound by confidentiality agreements to ensure that your data is handled securely. Their privacy policies are accessible on their respective websites.
Data Retention
We retain your data for as long as necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law. For users that register on our website, we store their personal information provided in their user profiles. All users can manage their personal information at any time—view, edit, or delete it, except they cannot change their usernames. Comments and their associated metadata are retained indefinitely to facilitate automatic recognition and approval of follow-up comments.
Your Rights Over Your Data
You have the right to access the personal data we hold about you, and to ask for your personal data to be corrected, updated, or deleted. If you have left comments or have an account on our site, you can request an exported file of the personal data we hold about you, including any data you have provided. You can also request the erasure of any personal data we hold about you, which does not include any data we are required to retain for administrative, legal, or security purposes.
Automated Spam Detection
Visitor comments may be checked through an automated spam detection service, which helps us filter out unwanted comments and prevent misuse of our site.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We recommend visiting this page periodically to stay informed about how we are protecting the personal information we collect.
By using our site, you acknowledge that you have read and understand this Privacy Policy. If you have any questions about this Privacy Policy, please contact us at [email protected].